Privacy statement

1. Data we collect

1.1 Information you submit

When you create an account or use the Service, we may collect the following categories of information:

• Identity details: your given name, family name and birth date.
• Contact details: your email, phone number and residential address.
• Financial details: Broker API credentials limited to reading and execution, investment preferences and risk controls. We do not store full broker passwords or complete payment-card numbers.
• Profile details: your user ID, strategy selections and notification preferences.
• Communications: messages you send through support channels or email.

1.2 Data collected automatically

Using the Service may automatically generate technical information, including:

• IP address, browser type and version, and operating system.
• Pages viewed, features used, time spent and clickstream data.
• Device IDs and mobile advertising IDs where applicable.
• Details about cookies and tracking technologies (see our Cookie Policy).

1.3 Information received from others

We may receive information from identity-verification providers, fraud-monitoring services and analytics partners. We may match it with information already held to improve accuracy and protection.

2. How information is used

We may use collected information to:

• Create, maintain and operate your account and provide the Service.
• Process trading signals and automated orders through linked brokers.
• Personalise your experience and show relevant market content.
• Send service communications, including confirmations, trade updates and security notifications.
• Send marketing communications where you agree or the law permits.
• Detect, investigate and prevent fraud or unauthorised use.
• Comply with applicable legal and regulatory duties.
• Improve, test and develop Service features using aggregated, anonymised data.

3. Legal bases for EEA and UK users

For individuals in the European Economic Area or the United Kingdom, we process personal information under these legal bases:

• Contract performance: to supply the Service you asked for.
• Legitimate interests: protecting security, preventing fraud and improving the product.
• Legal obligation: complying with financial requirements and tax duties.
• Consent: for marketing and optional cookies, which you can withdraw at any time.

4. Information disclosure

We do not sell personal information. We may share it with:

• Service providers: cloud, email, analytics and customer-support suppliers that must protect your information under contract.
• Linked brokers and exchanges: only the API directions required to execute your selected strategy.
• Government bodies: when law or a court order requires it, or when needed to protect our legal interests.
• Corporate transactions: during a merger, acquisition or asset sale, provided the successor continues to follow this policy.

5. International transfers

Ai App Pro provides services internationally. Your information may be transferred to and processed in locations beyond your home country, including the United States and countries within the European Union. Where relevant, we use Standard Contractual Clauses approved by the European Commission for international data transfers.

6. Data retention

We retain personal information while your account is active or as necessary to provide the Service. After account closure, certain records may remain for up to seven years to satisfy financial regulatory obligations. Aggregated, anonymised analytics may be retained indefinitely.

7. Privacy rights

Depending on where you live, you may be entitled to:

• Request a copy of the personal information we maintain about you.
• Ask us to correct incomplete or inaccurate information.
• Ask for your information to be deleted, subject to applicable exceptions (the “right to be forgotten”).
• Object to certain processing or request that we restrict it.
• Data portability — obtain your personal information in a structured format that a machine can read.
• You may revoke consent at any time; this does not affect processing that was lawful before withdrawal.

To make use of these rights, please contact us at [email protected]. We generally respond within 30 days.

8. Information security

We use measures such as TLS 1.3 for information sent over networks, AES-256 for stored information, multi-factor authentication, role-based access and annual independent penetration tests. Absolute security cannot be promised. Choose a strong, distinct password and enable two-factor authentication.

9. Cookies and similar technologies

Cookies and related tracking technologies support the operation and improvement of the Service. More details can be found in our Cookie Policy.

10. Children’s privacy

The Service is for individuals who are at least 18 years old. We do not knowingly gather personal information from minors. If you think a minor has provided information, tell us and we will take reasonable steps to delete it promptly.

11. Changes to this policy

We may revise this Privacy Policy from time to time. Significant changes will be posted on our website or communicated by email. Using the Service after the effective date of an update indicates acceptance of the revised policy.

12. How to contact us

For privacy enquiries or to submit a rights request, please contact our Data Protection Officer:

• Email: [email protected]
• Mailing address: Ai App Pro Inc. 200 Park Avenue, New York, NY 10166, United States, United States
• EU representative: Ai App Pro, 200 Park Avenue, New York, NY 10166, United States